How to make sure you’re dealing with the real problem and not just a problem manifestation

In his article Outside-In User Story Example, my favorite product management expert, Scott Sehlhorst, describes how users “almost always fixate on problem manifestations, versus underlying problems”:   Problem manifestation Problem My contact list is missing this person I need to know the identity of this person My phone does not ring loudly enough I am … [Read more…]

A reader asks: “how do I motivate myself when my employer treats me as a document writer and not a real BA?”

Even though many BAs continue to be frustrated by a limiting role, the answer hasn’t changed from the time I wrote this article for Modern Analyst with 4 actions that can help you elevate your role: 1. Make sure you understand the type of contribution your role is supposed to provide 2. Don’t wait for permission to … [Read more…]