The difference between a tactical and a strategic business analyst

When asked to describe their role, many business analysts working on customer-facing software products or internal information systems use terms like “liaison”, “bridge”, “communication line”, and “translator”, typically referring to work they do to make sure “what the business has in mind for a computerized system is accurately understood by the technical team”. This interpretation … [Read more…]

How do you know when a feature customers are asking for is worth building?

One thing I like about digital products is that this kind of product is never finished. Not only they can continue to change over time, change is often critical to keep the product relevant in the market as technology and expectations evolve. For example, a web-based ride sharing application requiring people to plan their ride … [Read more…]

How to stop non-BAs from taking over the requirements work?

Photo Credit: Marcello Maria Perongini A reader asks: In my organization, it’s common for a business or technical person to take over the requirements documentation task for an internal system without involving one of the business analysts. This is clearly causing quality issues with the final solution, employees frustrated with systems that don’t let them … [Read more…]