A reader asks: how do I map a business process involving multiple departments with non-existent or variable workflows?

by Adriana Beal Process mapping is a well-known technique for creating a common vision and shared language for understanding and improving business results. It helps business analysts identify capability gaps, optimize solutions, discover new ways to perform tasks that yield better results, and so on. Often, though, BAs feel lost when trying to map an as-is … [Read more…]

Increase the success rate of your software projects by changing your reward system

By Adriana Beal – Jan 2015 Imagine pouring money into building a new software feature or buying a new tool, only to see it ignored by the intended audience. A few recent examples I’ve witnessed: A powerful project management tool chosen by executives based on its ability to provide aggregated project data to help manage overall priorities … [Read more…]