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A BA measurement program is no small feat, and before you build a program it’s worth understanding the what, why, and how of measurement. Adriana does a wonderful job walking you through each decision and will help you avoid the many measurement pitfalls. A must-read for anyone considering a BA measurement program or about to revise a program that hasn’t been working effectively.
– Laura Brandenburg CBAP, BA Career Mentor, Host of Bridging the Gap
Measuring the Performance of Business Analysts was written to help business analysts and BA managers build a performance measurement system that supports every element of high performance, including:
- identifying the strengths and weaknesses of requirements processes so improvements can be implemented;
- determining the critical KPIs for the requirements analysis work;
- establishing clear and reasonable expectations about BA performance;
- identifying opportunities for personal development;
- facilitating consistent and fair evaluation of the work done;
- making the BA work more interesting and meaningful by making individual contributions more visible.
Out of Adriana’s research on measuring performance and her business analysis experience comes a practical guide for measuring a BAs performance with the goal of improving customer satisfaction and customer success. I really like her advice on focusing on individuals strengths rather than their weaknesses.
– Kupe Kupersmith, CBAP
The Author
Adriana Beal is a recognized leader in the business analysis community with a successful trajectory of delivering valued results in internal and customer-facing software projects in increasingly high-profile roles.